Troubleshooting

If the Launcher application encounters an error when attempting to launch the software, you will typically be supplied with an error message that contains an error code. The error code will help you decipher the problem that was encountered and take...

If you encounter an issue where the software won’t open even though you have downloaded and properly installed the Launcher application, there are some steps you can try. This article addresses those issues that do not display an error message...

If the Launcher attempts to open the software, and you receive an error about missing files, a problem occurred during the installation of the software. This error is unlikely to occur, but has tools to repair an installation of the software on you...

If the Launcher attempts to open the software, and you receive an error about an unsupported application, you are likely using an out-of-date version of the Launcher. From time to time, the software will change to support new filing types and may r...