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Created On: 03/02/2016
in Billing Depending on the payment method you select, you may be required to provide credit card information prior to using any billable functions within the software. Billable functions include, but may not be limited to, submitting LIVE filings to EDGAR.
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Created On: 02/25/2016
in General Support There are certain web browsers that are too far out of date or that are not supported by their original developers, which are not compatible with the tools and functions available on . If you find that a tool doesn’t appear to be functional or that ...
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If the Launcher application encounters an error when attempting to launch the software, you will typically be supplied with an error message that contains an error code. The error code will help you decipher the problem that was encountered and take...
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If you encounter an issue where the software won’t open even though you have downloaded and properly installed the Launcher application, there are some steps you can try. This article addresses those issues that do not display an error message or do...
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Created On: 02/16/2016
in Software Installation The software will be installed in your Windows user area to ensure that you will always have the appropriate Windows permission level to use the software. To check your installation, you may be interested in locating the software installation direct...
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Created On: 02/10/2016
in Libraries Reporting Owner New reporting owner entries can be added to the library using the Add Reporting Owner button.
To Add a Reporting Owner:
Click on the Add Reporting Owner button located in the top right corner of the Reporting Owner Library pa...
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Created On: 02/10/2016
in Account Management User ID information cannot be automatically recovered. If you have forgotten or lost your User ID, contact .
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Created On: 02/03/2016
in Account Management If you have forgotten or lost your password, there is a Password Reset process that you can use to change your old password to a new password.
To Reset a Password:
Click on the Forgot Password? link located beneath the Passwor...
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